Returns & Refunds

Returns & Refunds Policy
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1. Custom-Made Products
   All furniture produced by YS FURNITURE STUDIO HOME s.r.o. is custom-made according to the customer’s individual requirements.

For this reason, custom-made products are not subject to return, cancellation, or refund in accordance with applicable EU consumer law exceptions.

2. Exceptions – Manufacturing Defects
   Returns or refunds are possible only in the case of a proven manufacturing defect or non-compliance with the approved specification.

The warranty applies exclusively to manufacturing defects and does not cover:

• normal wear and tear
• improper use
• mechanical damage caused by the customer
• damage caused during improper transportation by the customer

1. Complaint Procedure
   In case of a manufacturing defect, the customer must notify the seller without undue delay.

The complaint must include:

• a detailed description of the defect
• photo or video documentation
• order number or proof of purchase

Complaints should be sent to:
Email: kushetkawow@gmail.com
Phone: +420 770 651 181

4. Resolution of Complaints
   If the complaint is justified, the seller may, at its discretion:

• repair the product
• replace the product
• provide an appropriate price reduction

Refunds in cash are not guaranteed and are handled individually depending on the situation.

5. Personal Pickup and Delivery
   Personal pickup from the warehouse in Prague is possible by prior arrangement.

Delivery costs are non-refundable unless otherwise agreed in writing.

6. Governing Law
   This Returns & Refunds Policy is governed by the laws of the Czech Republic.