Terms and Conditions of Sale
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The seller is:
YS FURNITURE STUDIO HOME s.r.o.
Registered address: Záhřebská 562/41, Vinohrady, 120 00 Prague, Czech Republic
Company ID (IČO): 21904405
VAT ID: CZ21904405
Email: kushetkawow@gmail.com
Phone: +420 770 651 181
These Terms and Conditions apply to all orders placed by private customers (B2C) and business customers (B2B) through the website, by email, phone, or via messengers (WhatsApp, Telegram, Viber).
An order can be placed via the website, by contacting the seller directly, or via messengers.
Before production starts, the following details are confirmed with the customer:
The order becomes binding only after confirmation by the seller.
An order is considered accepted after payment of:
Payment methods:
The seller reserves the right to suspend production until the advance payment is received.
All furniture is custom-made.
The standard production time is 10–21 business days, unless otherwise agreed individually.
Delivery is available within:
Delivery is provided by an external transport company.
Delivery costs are paid by the customer, except for free delivery within Prague.
The maximum total time from order confirmation to delivery to the warehouse in Prague is up to 35 business days.
Free personal pickup from the warehouse in Prague is available by prior agreement.
All products are manufactured according to the customer’s individual requirements.
Therefore, custom-made goods are not subject to return or withdrawal, in accordance with EU consumer law exceptions.
The seller provides a 12-month warranty for manufacturing defects.
The warranty does not cover:
In case of manufacturing defects, the customer must contact the seller without undue delay.
The complaint must include a description of the defect and photo or video documentation.
If the defect is confirmed, the seller will:
Changes to the order are possible only before production starts.
Once production has begun, changes are no longer possible.
The seller is not liable for delays caused by force majeure or by third-party transport providers.
These Terms and Conditions are governed by the laws of the Czech Republic.
Our experience allows us to find the best solutions in any situation as quickly as possible. Product damage during transportation, incomplete packaging, factory defects – we will never leave you alone with a problem that has come up! It is worth noting that we resolve most issues during the delivery.
